Refund policy
Return & Refund Policy
At Aura Intimates, your wellness, comfort, and safety are our highest priorities. Due to the personal nature of our products and strict health and hygiene regulations, our return policy is designed to ensure the safety of all our customers.
Final Sale Items
For sanitary reasons, the following items are strictly Final Sale and cannot be returned or exchanged if the packaging has been opened or the hygiene seal has been broken:
1. Lingerie, underwear, and bodysuits.
2. All wellness devices, intimacy products, and personal care items.
3. Any item explicitly marked as "Final Sale" at checkout.
Eligible Returns
If you wish to return an eligible, unopened item, we accept returns within 14 days of your delivery date. To be approved for a refund, the item must be:-
- Unworn, unwashed, and completely unused.
- In its original, unopened packaging with all brand tags and protective hygiene seals fully intact.
Damaged or Defective Items
We stand behind the premium quality of our collection. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Email our team at auraintimates327@gmail.com with your order number and a clear photo of the issue. We will quickly and discreetly process a replacement or full refund for you.
How to Request a Return
1. Email our support team at auraintimates327@gmail.com with your order number and the reason for your return.
2. If your return is approved, we will provide you with a return shipping address and instructions. (Please note: Original shipping fees are non-refundable, and customers are responsible for return shipping costs).
3. Once we receive and inspect your returned item, we will notify you and process your refund to your original payment method. Please allow 5-7 business days for your bank to post the funds to your account.
Absolute Discretion
Just like our shipping process, all returns, refunds, and customer service inquiries are handled with strict confidentiality and privacy.
